Send What You Have
Job notes, receipts, photos, and supporting documents.
Back-office support for Australian electrical contractors
The job is finished. Your admin should keep moving.
The job ends on site. Virtual Aid follows the paperwork through—from missing details and receipts to your approval and a checked Xero record—so you’re not rebuilding it all after hours.
No hard sell. Tell us what keeps landing back on your desk and we’ll reply personally.
Not another app to manage. Not another assistant to supervise.
We Own the Follow-Through
We check the information, chase what is missing, and prepare the work.
You Approve the Result
You review the prepared version before approved work goes to Xero.
01 / The problem
Admin Shouldn’t Start When Your Shift Ends.
Job details sit in messages, vehicles, inboxes, and memory.
Receipts and supporting documents arrive incomplete or late.
You become the person who chases, reconstructs, and approves everything.
Xero may be ready, but someone still needs to own the work around it.
02 / How it works
Simple for Your Team.
Handled Behind the Scenes.
Your team supplies the facts only they know. Virtual Aid owns the administrative follow-through, while you keep approval control.
Illustrative workflow
One clear line of work
- 01Job information receivedNotes, receipts & supporting filesReceived
- 02We follow up what’s missingA specialist checks the detailsIn progress
- 03Prepared for your approvalReview the exact prepared versionYour review
- 04Xero result checkedThe approved record is read backChecked
VA / WORK RECORDApproval and the Xero check stay separate
03 / Trust & control
A Real Team, Clear Rules, and You Stay in Control.
Your work is handled by our operations team in Cebu through a defined Virtual Aid process—not handed around a marketplace or left for you to supervise.
You Approve Before Xero
An authorised person in your business reviews the exact prepared version before normal Xero delivery.
We Don’t Guess
Virtual Aid does not replace your accountant or BAS agent. Tax, GST, BAS, legal, and other professional questions go back to you or an appropriately qualified Australian adviser.
04 / Getting started
Start With the Admin That Keeps Coming Back to You.
We’ll begin with a conversation about how jobs, receipts, and invoices move through your business today. If Virtual Aid can genuinely help, we may suggest a paid 8-week founding pilot with a clear scope and price.
Tell Us What’s Getting Stuck05 / Questions
A Few Things You May Want to Know.
Is Virtual Aid software or a virtual assistant?
Virtual Aid is a managed back-office service. A real operations team handles the agreed work, while our software keeps the information, questions, approval, and Xero follow-through in one controlled process.
Does work enter Xero without my approval?
No. Normal Xero delivery requires approval from an authorised person in your business. We then check that the intended record exists in the correct Xero organisation.
Where is the Virtual Aid team based?
Our operations team is based in Cebu, Philippines. They work through a defined process with customer rules, clear ownership, review, and escalation—not a loose marketplace of assistants.
Does Virtual Aid replace my accountant or BAS agent?
No. We handle administrative preparation using rules approved by you or your adviser. Questions involving tax, GST, BAS, legal, or financial interpretation go back to you or an appropriately qualified Australian adviser.
What happens when job information is missing?
We identify what is needed and follow it up with the right person. The work stays open and visible until the missing detail is resolved—it is not pushed through or presented as complete.
How much does the founding pilot cost?
The pilot is paid. Scope and price are confirmed after we understand your workflow, volume, and complexity.
06 / Enquire
Tell Us What Keeps Landing Back on Your Desk.
A few details are enough. We’ll read your message and get back to you personally.
Email directlyhello@virtualaid.io